Australian Consumer Law
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the problem, you may be entitled to a repair, replacement, refund or other remedy.
For a major product problem, the customer can generally choose a refund or a replacement. For a non-major problem, the business may first have an opportunity to provide an appropriate remedy within a reasonable time.
Before returning an item
- Contact Joe's Market and include your order number.
- Describe the problem and provide photos where they are helpful.
- Keep the item and included parts until return instructions are agreed.
- Keep proof of purchase and any reasonable return-cost receipts.
A faulty product does not have to be in its original packaging, although Joe's Market may ask for reasonable proof of purchase.